Privacy Statement

S. WAN GOLD SDN BHD (1448812D)

1. Introduction

This Privacy Statement explains how S.WAN Gold Sdn Bhd ("S.WAN Gold", "we", "us", "our") collects, uses, discloses, and protects your personal data when you use our gold savings platform. We are committed to protecting your privacy in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2. Information We Collect

We collect the following types of personal information:

• Identity Information: Full name, IC number, date of birth, nationality
• Contact Information: Email address, phone number, residential address
• Financial Information: Bank account details, transaction history
• Verification Documents: Identity card, passport, or other KYC documents
• Device Information: IP address, browser type, device identifiers
• Usage Data: Platform interaction data, login history, transaction patterns

3. How We Use Your Data

Your personal data is used for the following purposes:

• Account registration and management
• Identity verification (KYC) and fraud prevention
• Processing gold transactions (buy, sell, exchange)
• Payment processing and bank transfers
• Customer support and communication
• Regulatory compliance and reporting
• Improving our services and user experience
• Sending important notifications about your account and transactions

4. Data Sharing & Disclosure

We do not sell your personal data. We may share your data with:

• Payment Processors: Billplz, FPX for transaction processing
• Banking Partners: For fund transfers and payment verification
• Regulatory Authorities: As required by Malaysian law
• Service Providers: Technical infrastructure and security services

All third-party partners are bound by confidentiality agreements and data protection requirements.

5. Data Retention

We retain your personal data for as long as your account is active and for a minimum of seven (7) years after account closure, as required for regulatory compliance and audit purposes. Transaction records are retained indefinitely for legal and compliance requirements.

6. Data Security

We implement industry-standard security measures to protect your data, including encrypted communications (SSL/TLS), secure authentication, regular security audits, and access controls. However, no system is completely secure, and we cannot guarantee absolute security of your data.

7. Your Rights

Under PDPA, you have the right to:

• Access your personal data held by us
• Request correction of inaccurate data
• Withdraw consent for data processing (subject to legal obligations)
• Request information about how your data is used

To exercise these rights, please contact our support team at support@swangold.my.

8. Contact Us

For any questions or concerns about this Privacy Statement, please contact us: